Privacy policy

 

Privacy Policy

Contact

If, after reviewing this policy, you have any questions, would like more information about our privacy practices, or wish to file a complaint, please contact us via email at Luminas.

Collection of Personal Information

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website or make a purchase on our website. "Personal information" refers to any information about an identifiable individual. Below, you will find detailed information about the personal information we collect and why:

I - Device Information

Purpose of Collection: We automatically collect information about your device to accurately load the website and perform website usage analytics to optimize our website.

Source of Collection: This information is collected when you visit our website, using cookies, log files, web beacons, tags, or pixels.

Disclosure for Business Purposes: This information may be shared with our processor Shopify.

Collected Personal Information: Web browser version, IP address, time zone, cookie information, visited pages, search terms, and interactions with the website.

II - Order Information

Purpose of Collection: We collect information necessary to process your purchases, such as delivering products or services, processing payments, arranging shipping, providing invoices and order confirmations, communicating with you, screening orders for risk or fraud, and providing information or advertising about our products or services, in accordance with your preferences.

Source of Collection: This information is collected directly from you.

Disclosure for Business Purposes: This information may be shared with our processor Shopify.

Collected Personal Information: Your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

III - Customer Support Information

Purpose of Collection: We collect this information to provide customer support.

Source of Collection: This information is collected directly from you.

Minors

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your personal information in their Privacy Policy.

  • We may also share your personal information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or otherwise protect our rights.

Use of Advertising

As described above, we use your personal information to provide targeted advertisements or marketing communications that we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information in their Privacy Policy. You can also opt-out of Google Analytics here.

  • We share information about your use of the site, your purchases, and your interactions with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases, through the use of cookies or other similar technologies (for which you may consent, depending on your location).

  • We use Shopify Audiences to help show ads on other websites with our advertising partners to buyers who have made purchases from other Shopify merchants and who may also be interested in what we offer. We also share information about your site usage, purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may offer you promotions.

For more information about how targeted advertising works, you can visit the educational page of the Network Advertising Initiative ("NAI") here.

You can opt-out of targeted advertising by:

Use of Personal Information

At Luminas, we use your personal information to provide our services, such as offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.

Legal Basis

In accordance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information based on different legal bases:

  • Your consent;

  • The execution of the agreement between you and the site;

  • Compliance with our legal obligations;

  • Protection of your vital interests;

  • Execution of a task in the public interest;

  • Our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the site, we retain your personal information for administrative purposes unless you request that we delete this information. For more information about your right to data deletion, please refer to the "Your Rights" section below.

Sale of Personal Information

Our website sells Personal Information, as defined by the California Consumer Privacy Act of 2018 ("CCPA").

Your Rights

GDPR

If you reside in the EEA, you have the right to access the personal information we hold about you, transfer it to a new service, and request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact details above.

Your personal information is initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper.

CCPA

If you are a resident of California, you have the right to access the personal information we hold about you (also known as the 'Right to Know'), transfer it to a new service, and request that your personal information be corrected, updated, or deleted.

If you wish to designate an authorized agent to make these requests on your behalf, please contact us using the address above.

Cookies

A cookie is a small piece of information that is downloaded to your computer or device when you visit our website. At Luminas, we use different types of cookies, including functional, performance, advertising, and social media or content cookies.

We use cookies to optimize your experience on our website and to provide our services.

Do Not Track

Please note: As there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

Complaints

If you wish to file a complaint, please contact us via email or by mail using the details provided under "Contact" above.

If you are not satisfied with our response to your complaint, you have the right to file your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority.